Diploma of Community Services

Take the next step in your career in the community services sector with this advanced qualification. This course gives you the high-level skills and knowledge needed for a role with a community organisation.

According to the Australian Government’s Job Outlook service, the number of people working in community and welfare support is expected to grow strongly in the coming years.

This qualification reflects the role of community services workers involved in the delivery, management, and coordination of person-centred services to individuals, groups, and communities. At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make changes in their lives to improve personal and social wellbeing, and may also have responsibility for supervising other workers and volunteers. They may also undertake case management and program coordination.

There are a total of 20 units to complete the course. This includes 12 core units and 8 elective units. Some of the units of this course are listed below:

Core Units

• CHCCCS004 Assess co-existing needs
• CHCCCS007 Develop and implement service programs
• CHCCCS019 Recognise and respond to crisis situations
• CHCCSM017 Facilitate and review case management
• CHCDEV005 Analyse impacts of sociological factors on people in community work and services
• CHCDFV001 Recognise and respond appropriately to domestic and family violence
• CHCDIV001 Work with diverse people
• CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
• CHCLEG003 Manage legal and ethical compliance
• CHCMGT005 Facilitate workplace debriefing and support processes
• CHCPRP003 Reflect on and improve own professional practice
• HLTWHS003 Maintain work health and safety

Elective Units

• BSBPEF401 Manage personal health and wellbeing
• BSBTWK503 Manage meetings
• CHCDIV003 Manage and promote diversity
• CHCCOM003 Develop workplace communication strategies
• CHCCSL001 Establish and confirm the counselling relationship
• CHCADV002 Provide advocacy and representation services
• CHCDIS017 Facilitate community participation and social inclusion
• CHCFAM003 Support people to improve relationship

General Entry Requirements

All applicants seeking to enrol at the Victorian International Institute of Technical Education (VIITE) must meet the following minimum entry requirements:

Age Requirement :

• Applicants must be at least 18 years of age at the time of course commencement.

English Language Proficiency (International Students)

International students must demonstrate English language proficiency through one of the following:

• IELTS : Minimum overall band score of 6.0 (test results must be no more than 2 years old).
• Education in English : Evidence of at least 5 years of study in an English-speaking country.
• Previous Study in Australia : Completion of a Certificate III or higher qualification at an Australian Registered Training Organisation (RTO) within the last 2 years.
• Other English Language Tests : Equivalent scores in recognised tests such as PTE Academic, TOEFL iBT, or Cambridge English. Results must also be within 2 years from the test date.

To verify equivalency to an IELTS score of 6.0, use the comparison tools provided at: Compare IELTS Scores

Numeracy Skills Requirement

Applicants must also satisfy the course-specific numeracy requirements, which may be assessed through:

• A language, literacy, and numeracy (LLN) test conducted by VIITE, or
• Equivalent qualification or experience demonstrating sufficient numeracy competence.

Course-Specific Requirements

Some courses may have additional requirements, such as:

• Work placement prerequisites (e.g. police checks, vaccinations, working with children checks).
• Physical capacity to complete tasks specific to the industry (e.g. for cookery, healthcare, or construction courses).
• Portfolio submission, interview assessment, or prior program completion may be required for selected courses or specific qualifications.

• A Federal Police Check (name check), no more than 6 months
• An NDIS Worker Screening Check when required
• Evidence of up-to-date vaccination as required
• Applicants must be physically capable of doing general lifting and be prepared to be on their feet for long stretches of time.

• Total Number of Units = 20
• 12 Core Units
• 8 Elective Units

• Offshore Student Tuition Fee: $AU 24,200.00 (This fee excludes the material and enrolment fees)

For all enquiries regarding student fees, please contact us at enquiries@viite.edu.au or telephone 1300 318 747

All fees are subject to the terms and conditions outlined in the Fees and Refund Policy.

As a community services worker, you'll find a rewarding and satisfying career, making a meaningful impact on the lives of individuals and communities. This community services course will prepare you for various roles, such as:

• Homeless support worker
• Child protection worker
• Community services worker
• Family support worker

Graduates may progress to an Advanced Diploma, the CHC52021 Diploma of Community Services, or even higher education. The course is a potential PR pathway and a stepping stone to a long-term career in community services.

As part of the 118846G Diploma of Community Services, students must undertake 100 hours of work placement beginning in Term 04.

Training is delivered by qualified trainers and assessors through structured sessions that include trainer-led instruction, practical activities, and independent learning. Assessment is conducted using a range of methods, including practical demonstrations, written assessments, projects, and workplace-based assessment where applicable. Learners receive ongoing support throughout the program, and progress is monitored to ensure achievement of competency in accordance with national training package requirements.

Completion of this nationally recognised qualification does not guarantee employment, promotion, or licencing/registration outcomes.  Where licensing or regulatory requirements apply, these are determined by the relevant State or Territory authority and may change.  Learners are responsible for confirming current requirements with the appropriate authority prior to enrolment or completion.

What Is a Diploma in Community Service Qualification in Australia?

It’s a diploma-level qualification focused on preparing students for roles in the community services sector.

Can You Do Counselling With a Diploma of Community Service Qualification?

Yes, the course includes electives in counselling and case management.

Is There a PR Pathway for Diploma of Community Services?

Yes, this qualification is considered in some PR assessments, check with your migration advisor.

How Long Is a Diploma of Community Service?

It takes approximately 104 weeks to successfully complete 20 units.

How Much Does a Community Worker Earn?

The average salary for a community worker in Australia ranges from $70,000 to $80,000 per year, depending on experience, location, and specific role.

How Can I Pay Course Fees for This Course?

Flexible payment plans and VET Student Loan options are available.

What are the Assessment Methods?

Students must complete a minimum of 200 hours in an approved community setting.

Why Study With VIITE?

We provide quality training and assessment, expert trainers, community work experience, and excellent course outcomes for students.